1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through the Transformance Hair & Skin Clinic website and through online enquiry, consultation and communication channels associated with the clinic.

Transformance operates clinics in Madhapur and Dilsukhnagar, Hyderabad.

2. Information we may collect

When you interact with our website or clinic, we may collect information that you voluntarily provide.

This may include:

• Your name
• Mobile or WhatsApp number
• Email address
• Preferred clinic branch
• Preferred consultation time
• Hair, skin, laser or aesthetic concern
• Treatment or service you are interested in
• Information you voluntarily include in an enquiry or message
• Appointment-related information
• Website and campaign information associated with your enquiry

Technical information

When you visit the website, certain technical information may also be collected automatically by website, analytics or advertising technologies.

This may include browser type, device type, approximate location based on network information, pages visited, referring source and advertising campaign identifiers.

3. Health and treatment-related information

If you voluntarily describe a hair, skin or aesthetic concern through a consultation form, WhatsApp message, email, telephone call or other communication, that information may relate to your health or treatment needs.

Such information may be used to understand your enquiry, arrange an appropriate consultation and support treatment-related communication.

4. How we may use your information

Information may be used for purposes including:

• Responding to your enquiry
• Contacting you regarding a consultation request
• Scheduling or confirming an appointment
• Identifying the clinic branch or treatment team relevant to your enquiry
• Providing information about treatments or services you have asked about
• Maintaining enquiry and appointment records
• Improving website usability and patient experience
• Measuring website and advertising performance
• Detecting technical issues, spam or misuse
• Maintaining operational records where reasonably required

5. Consultation and enquiry forms

Forms on the Transformance website may ask you to provide your name, phone number, preferred branch, treatment interest and other information relevant to your enquiry.

When you submit a form, information may be transmitted to systems used by Transformance for enquiry management, follow-up and appointment coordination.

Website forms may also record information associated with how you reached the website, such as campaign parameters or advertising identifiers.

6. Analytics and advertising technologies

Transformance may use analytics, advertising and measurement technologies to understand website usage and evaluate marketing performance.

Depending on the technologies active on the website, these may include:

• Google Analytics
• Google Ads
• Google Tag Manager
• Meta advertising technologies
• Conversion and campaign tracking

These technologies may process device, browser, page-view, referral and advertising interaction information according to their own terms and privacy practices.

Advertising parameters such as UTM values or Google Click IDs may also be associated with consultation enquiries for campaign measurement.

7. Cookies and similar technologies

Our website and services integrated with it may use cookies or similar technologies.

These technologies may be used to:

• Support website functionality
• Understand website traffic
• Measure advertising effectiveness
• Remember certain website preferences
• Understand which marketing source brought a visitor to the website

You may be able to control certain cookies through your browser settings or other consent controls provided on the website.

8. WhatsApp, telephone and email communications

If you choose to contact Transformance using WhatsApp, telephone, email or another communication service, your communication may also be subject to the privacy terms of the relevant service provider.

Information received through these channels may be used to respond to your enquiry, coordinate an appointment, provide requested information or continue communication related to your treatment or consultation.

Submitting an enquiry does not automatically mean that you have consented to unrelated bulk promotional messaging.

9. When information may be shared

Transformance does not intend to sell your personal information as a standalone commercial product.

Information may be processed by authorised personnel or service providers where reasonably required to operate the clinic, website and related services.

These may include:

• Authorised Transformance staff
• Doctors or clinical personnel involved in your enquiry or treatment
• Website hosting or technology providers
• Analytics and advertising service providers
• Communication platforms
• CRM, database or lead-management providers
• Professional advisers where necessary
• Government or regulatory authorities where disclosure is lawfully required

10. Data retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, appointment administration, treatment-related records, operational requirements, legal obligations or dispute resolution.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

11. Data security

Transformance seeks to use reasonable administrative and technical measures to protect information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission, cloud platform, messaging platform, website or electronic storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through an unsecured communication channel.

12. Your choices and requests

Depending on the circumstances and applicable law, you may contact us regarding personal information that you have provided to Transformance.

You may request assistance with:

• Correcting inaccurate contact information
• Updating information associated with an enquiry
• Asking how your information is being used
• Requesting deletion where appropriate and legally permissible
• Asking to stop non-essential promotional communication

Certain information may still need to be retained where required for legitimate operational, medical, regulatory or legal purposes.

13. Children's privacy

Our website is primarily intended for people seeking information about Transformance services.

Where a minor requires treatment or consultation, a parent or legal guardian may need to participate in the process as appropriate.

14. Third-party websites and services

The Transformance website may contain links to third-party websites, social media services, maps, messaging services or other external platforms.

Transformance does not control the privacy practices of independent third parties. You should review the applicable privacy policy of a third-party service before providing personal information through it.

15. Changes to this Privacy Policy

Transformance may update this Privacy Policy when website practices, technologies, services or legal requirements change.

The latest version will be published on this page with an updated revision date.

16. Contact Transformance

If you have a question about this Privacy Policy or about information you submitted to Transformance, please contact the clinic.

Transformance Hair & Skin Clinic

Madhapur & Dilsukhnagar,
Hyderabad, Telangana, India.

Madhapur: +91 99597 21694

Dilsukhnagar: +91 99598 21694

Email: transformance.hyd@gmail.com